Privacy Policy

 

Last Updated: December 2025

Illawarra Projects Pty Ltd (ABN: 71630030143) (“we”, “us”, “our”) is committed to protecting your privacy and complying with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you engage with our construction and project management services.

 

1. Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, postal address
• Business Information: Company name, ABN, position/role, business contact details
• Project Information: Property details, project specifications, site plans, budget information
• Financial Information: Payment details, invoicing information, credit references
• Communication Records: Emails, phone call records, meeting notes, correspondence
• Technical Information: IP address, browser type, device information when you use our website

 

2. How We Collect Information

We collect personal information through:

• Direct interactions (emails, phone calls, meetings, enquiry forms)
• Website contact forms and enquiry submissions
• Business documents (contracts, tenders, quotes, invoices)
• Third parties (subcontractors, suppliers, consultants, referrals)
• Public sources (business registries, industry databases)

 

3. How We Use Your Information

We use your personal information to:

• Provide construction and project management services
• Prepare quotes, tenders, and project proposals
• Manage contracts and deliver projects
• Process payments and manage invoicing
• Communicate with you about projects, updates, and enquiries
• Comply with legal and regulatory requirements
• Manage subcontractor and supplier relationships
• Improve our services and customer experience
• Maintain business records and conduct internal administration

 

4. Disclosure of Your Information

We may disclose your personal information to:

• Subcontractors and Suppliers: To deliver project services and obtain materials
• Consultants and Advisers: Architects, engineers, certifiers, legal advisers, accountants
• Government Authorities: To comply with regulatory requirements, permits, and compliance obligations
• Financial Institutions: For payment processing and credit assessment
• Insurance Providers: For insurance coverage and claims management
• Professional Service Providers: IT support, website hosting, business administration

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

 

5. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Security measures include:

• Secure storage of physical and electronic records
• Password-protected systems and encrypted communications
• Limited access to personal information on a need-to-know basis
• Regular review of security practices and systems

 

6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy and to comply with legal obligations, including:

• Contract and project records: 7 years (as required under Australian tax and business law)
• Financial records: 7 years (as required under taxation law)
• Building and construction records: As required under relevant state/territory building legislation

 

7. Your Rights

Under the Australian Privacy Principles, you have the right to:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Complaint: Lodge a complaint if you believe we have breached the Privacy Act

To exercise these rights, please contact us using the details below.

 

8. Website and Cookies

Our website may use cookies and similar technologies to improve user experience and analyse website traffic. You can control cookie settings through your browser, though disabling cookies may affect website functionality.

 

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of external sites and encourage you to review their privacy policies.

 

10. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be available on our website with the date of last update clearly displayed.

 

11. Contact Us

 

12. Complaints Process

If you believe we have breached the Australian Privacy Principles, you may lodge a complaint with us. We will:

• Acknowledge your complaint within 7 days
• Investigate the matter thoroughly
• Respond to your complaint within 30 days

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

• Website: www.oaic.gov.au
• Phone: 1300 363 992
• Email: enquiries@oaic.gov.au